CQ9 Privacy Policy

This Privacy Policy ("Policy") describes how CQ9 ("we", "us", "the Platform") collects, uses, stores, and protects personal information when you access or use the CQ9 website at cq9.pl, the CQ9 mobile app, or any related service we operate. It applies to all registered players and visitors located in the Philippines.

By registering a CQ9 account or continuing to use the platform, you acknowledge that you have read and understood this Policy. This Policy should be read together with our Terms & Conditions.

1. Who We Are

CQ9 is an online gaming platform serving players in the Philippines. We operate the website cq9.pl and the associated mobile application. For questions about this Privacy Policy or how we handle your data, you can reach us at [email protected].

2. Data We Collect

We collect personal information in several ways — directly from you when you register or interact with the platform, and automatically as you use our services.

Information You Provide

• Registration data: Full legal name, date of birth, email address, and mobile number.
• Identity verification: Government-issued ID (such as a Philippine passport, driver's licence, or national ID), and any supporting documents requested during KYC review.
• Payment information: Details needed to process deposits and withdrawals in PHP — this may include your e-wallet account reference or bank account details, depending on your chosen channel.
• Communications: Messages you send to support, feedback you submit, and records of any correspondence between you and CQ9.

Information Collected Automatically

• Device type, operating system, and browser version.
• IP address and approximate location data.
• Pages visited, session duration, and navigation patterns on the platform.
• Game activity, betting history, and account transaction logs.
• Cookie and tracking technology data (see Section 8 for details).

We do not collect sensitive personal information beyond what is required for identity verification and fraud prevention. We do not request payment card numbers or store full card details on our systems.

3. How We Use Your Data

The table below summarises the main purposes for which we use your personal information.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. We do not use your data to build profiles for sale to external advertisers.

4. Legal Basis for Processing

We process your personal data on the following grounds:

• Contract performance: Processing is necessary to register your account, process payments, and deliver the services you signed up for.
• Legal obligation: Identity verification and transaction record-keeping are required to comply with applicable Philippine regulations on anti-money laundering and fraud prevention.
• Legitimate interests: Fraud detection, platform security, and service improvement are carried out in our legitimate interest and in the interest of all users.
• Consent: Where we rely on your consent — for example, for optional marketing communications — you may withdraw that consent at any time by contacting support or adjusting your account preferences.

5. Sharing Your Data

CQ9 does not sell your personal data. We may share it with third parties only in the following limited circumstances:

• Payment processors: To complete deposits and withdrawals via Philippine e-wallets and banking channels, we share necessary transaction data with the relevant payment service providers.
• Identity verification providers: Third-party KYC service providers may assist in verifying your identity documents. These providers are bound by confidentiality obligations.
• Technology and hosting providers: Service providers who operate infrastructure, cloud hosting, or support tools on our behalf may access data as part of their contracted services. They are not permitted to use it for their own purposes.
• Legal and regulatory authorities: We may disclose personal data when required by applicable Philippine law, a lawful court order, or a competent regulatory body.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a successor entity. We will notify you if this occurs.

All third parties with whom we share data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for unrelated purposes.

6. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by law or legitimate business need. In general:

• Account registration and identity documents are retained for the duration of your account and for a minimum period following account closure, as required by applicable Philippine regulations.
• Transaction records are kept for the period required under anti-money laundering obligations.
• Support correspondence is retained for a reasonable period to allow follow-up and dispute resolution.

When data is no longer needed and no legal obligation requires its retention, we securely delete or anonymise it.

7. Security Measures

CQ9 implements a range of technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• OTP-based two-step verification for sensitive account actions including withdrawals and email changes.
• Access controls that limit internal access to personal data on a need-to-know basis.
• Regular reviews of our security practices and infrastructure.
• Secure storage of identity documents with restricted access.

While we take these precautions seriously, no online platform can guarantee absolute security. You also play a role in protecting your account — use a strong, unique password and never share your login details with anyone.

8. Cookies and Tracking Technologies

CQ9 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. The main types of cookies we use are:

• Essential cookies: Required for the platform to function — session management, login state, and security tokens. These cannot be disabled without affecting core functionality.
• Performance cookies: Collect anonymised data about how pages are used and where errors occur, helping us improve stability and speed.
• Preference cookies: Remember choices you have made, such as language or display settings.

You can manage cookies through your browser settings. Note that disabling essential cookies may prevent you from logging in or using certain platform features. We do not use cookies to build advertising profiles for sale to third parties.

9. Your Rights

As a user of the CQ9 platform, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: If any information we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You may request deletion of your personal data, subject to any legal retention obligations we are required to meet.
• Right to object: You can object to processing carried out on the basis of legitimate interests, where your particular circumstances warrant it.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

10. Protection of Minors

CQ9 is strictly for persons aged 21 and above. We do not knowingly collect personal data from anyone under 21. If we discover that an account belongs to a person under the minimum age, we will immediately suspend the account, reverse any transactions where possible, and delete the associated personal data.

If you believe that a minor has registered an account on CQ9, please notify us immediately at [email protected] so we can act promptly. For more on our approach to safe play, visit our Responsible Gaming page.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or platform features. When we make material changes, we will notify registered players via their registered email address or through a notice on the platform before the changes take effect.

The "Last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Policy periodically. Continued use of your CQ9 account after the effective date of any update constitutes acceptance of the revised Policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way CQ9 handles your personal information, please get in touch with our support team.

You can also review our FAQ for quick answers to common account and data questions, or check our Terms & Conditions for the full rules governing your use of the platform.